MovieSlate crashes or doesn't respond to any of my taps when it is in shot mode and I can't end the shot.

Make sure you’re running the most current version

Please download the most current version of MovieSlate from the App Store.

If for some reason, the current version does not fix this issue for you, we would appreciate you contacting us.  In that case, you may follow the instructions below that are appropriate to your situation:

If you have Shot Data that you need to SAVE:

1. Run iTunes

2. Connect your iPhone with MovieSlate to your computer.

3. Sync your iPhone

4. Right-click on the iPhone icon in the left-hand column of iTunes and select "Backup" from the menu and wait for iTunes to complete the backup.

5. Quit iTunes

6. Download iPhone Backup Extractor for Mac | for Windows

7. Run iPhone Backup Extractor

8. Choose MovieSlate from the list of apps shown and click the Extract button.

9. Save the MovieSlate data to your computer.

10. Right-click on the folder named "com.pureblendsoftware.MovieSlate" and choose "Compress com.pureblendsoftware.MovieSlate".

11. Important! Attach the compressed ZIP file to an email and send it to movieslate at pureblend.com

The zip file will help us debug the issue.  Also, once we have the shot data we will export it in CSV, HTML, and FinalCut XML formats and email you those files.


Once you have sent the MovieSlate data -OR- If you DO NOT have any Shot Data that you need to save:

Tap and hold on the MovieSlate icon, when the springboard icons start to "shake" tap the white "x" in the corner of the MovieSlate icon to delete it.

This will also delete any shot data you have! Now you can either connect the iPhone to your computer and install MovieSlate, or you can go to the App Store on the iPhone and download MovieSlate again by tapping the Buy Now button. Re-downloads of Apps you've purchased are free.